POLICIES

PROCESSING//SHIPPING

Please allow up to 14 business days of processing before shipment. This time is different for pre-orders. ***PLEASE ALLOW UP TO 4 WEEKS PROCESSING TIME ON ALL RBK x BEAU & CO. ORDERS***

business days are Monday-Friday, excluding all US holidays

Once your order has been shipped, responsibility for the package transfers to the shipping carrier, and I am no longer liable for any delays, losses, or damages that may occur during transit. Please contact the shipping carrier (UPS or USPS) to file a claim if needed. Please make sure you are shipping to a secure location.  You are responsible for entering the correct shipping address. If a package is returned due to a incorrect address you will be responsible for the shipping cost to get it to you.

INTERNATIONAL SHIPPING

All of these shipping costs DO NOT include duties and taxes that your country may charge you upon the arrival of your package. These are taxes levied by your country and we have no way of estimating what they way be or if you will be charged. 

PREORDERS

Orders within the listed processing times CANNOT BE CANCELED. We appreciate your understanding. Pre-orders will have LONGER turn around times and will be listed in the product description. Please allow the FULL TAT before sending inquires about your order.

CANCELLATIONS 

If your order has exceeded current turn around times and is taking longer to fulfill, you may cancel your order by contacting us (brooke.beauandco@gmail.com)

Orders within the listed processing times CANNOT BE CANCELED. We appreciate your understanding.

EXCHANGES & RETURNS

All items are made-to-order -- special for you. Therefore, we cannot accept returns for these items. Everything is created with lots of love and as they were made special for you it cannot be re-sold.

We do not currently offer exchanges or returns - HOWEVER if you have any concerns about the quality of your product please contact us. We take pride in our work and will do everything we can to make it right. Email brooke.beauandco@gmail.com with any questions or concerns.